Now, the company offers a 30 minute call back feature through the help section on the app or if you are logged in to the desktop version. A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Now, everyone can get phone support 24 hours xcritical website a day, 7 days a week. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market.
Robinhood Gold Card support
Select “Request a call” – At the bottom of the screen there is a large green button to request a call. Press that button and you will have initiated a call back from Robinhood. The company typically states that you should receive a call back within 30 minutes, but wait times can vary based on if a large issue is prompting a high volume of calls. Select “Phone” – When you select the phone option as your preferred method of support, you’ll be prompted to review your phone number to ensure a representative can reach you. If the number is incorrect, there is an option for you to edit it before initiating the call. The call itself, when it came, was efficient and pleasantly brief.
Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. The company was at one xcritical courses scam time a technology startup and like many similar firms, over- invested in creating high-quality FAQ documentation and resolved other issues by email, sometimes quickly but other times with long wait times. However, the argument can easily be made that because Robinhood has so many novice investors, there should be a means for them to reach a person to talk things through, especially if something goes wrong with the app or a trade. Luckily, now Robinhood appreciates the need to provide live phone support, however only in certain cases.
- We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam.
- A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands).
- “You can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase,” Robinhood wrote in a blog post, adding that it’s the “first major crypto platform to roll out 24/7 phone support.”
- The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions.
Support information
That makes us the first major crypto platform to roll out 24/7 phone support. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. While Robinhood now offers some form of live phone support, it will be nice to see them expand this option to all tiers of questions in the near future. Despite its reputation for being extremely online, Robinhood’s new customer service system is pretty old school.
Engage with Other Users on Robinhood’s Reddit
Request a call in the app to speak live with a person on our team. We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. According to Robinhood, broader phone support accessibility is in the works. A follow-up note from June 2021 announced further expansion of the customer service team and more scenarios where customers could receive live phone support, which can be read here.
The purpose of this article is to briefly explain what an RRSP is and to go into detail on the top 9 benefits of investing in one. This article talks about whether or not you have to be 18 years old to use the popular investment platform Robinhood.
Check out Robinhood’s Twitter Account
Robinhood still tries to incentivize customers to resolve most problems through its help section documentation or through email. The reality is many Robinhood users are first-time investors and likely have basic questions that can be easily answered in an FAQ style approach. It’s also an expensive investment to hire and train thousands of customer service representatives, as Robinhood has finally done in 2021. Select “Contact Us”– The fastest way to get to the call back request feature is to select “contact us.” You’ll then be presented with a short list of common questions and also the option to ask a different question.
Want to Call Robinhood Customer Service? How to Request a Call Back From Robinhood
But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Get answers to anything from how to transfer your assets into Robinhood to questions about crypto trades, debit card transactions, and more. While Robinhood has rightly been called on the mat for a lack of live phone support and even now, the phone support does not cover all areas, it should be commended for addressing this issue in some form. Likewise, its help documentation, AI support and email support is typically pretty solid in our experience.
We’ve always sought to make Robinhood a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood. The purpose of this article is to discuss the safeness and legitimacy of one of Canada’s most reputable online brokerages, Questrade. We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed.
Contacting the company by phone seems to be Robinhood’s preferred method as well. On the app’s Contact Us page, the first option is to Request a Call from Robinhood. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays).
If you’re asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. When we requested xcritical website a call for some test questions, the call-back time was just over 35 minutes. (It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable.
The Ascent has a dedicated team of editors and analysts focused on personal finance, and they follow the same set of publishing standards and editorial integrity while maintaining professional separation from the analysts and editors on other Motley Fool brands. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. In some cases, this unlocks the phone and email contact options. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. This will launch a short loading screen and will then open the customer support and contact portal. “We are on a mission to make investing accessible to everyone. Expanding access means making sure we’re there for you when you need us,” it said in the blog post.